Widerrufsrecht
Return & Refund Policy
We want your order to be something you are happy to receive. If a product does not meet your expectations, please contact our team before returning it so we can assist you with the next step.
Return Period
Return requests should normally be made within 30 days of receiving the order.
The product should be unused and kept in its original condition. Please retain the original packaging, accessories, and included components whenever possible.
Requesting a Return
Please send your return request to:
Include your order number, the product involved, and a short explanation of the reason for your request.
Please wait for our return instructions before sending the product back.
Refund Review
Once the returned item has arrived, we may inspect it before determining whether the refund can be approved.
Approved refunds are generally returned through the original payment method. The posting time may depend on your bank or payment provider.
Incorrect or Damaged Orders
If you receive the wrong item or your product arrives damaged, defective, or incomplete, please contact us promptly. We may request photographs or other information to help us verify the situation.
Return Shipping
When a return is not related to a product defect, damaged delivery, or fulfillment error, the customer may be responsible for return shipping costs.
Customer Service: ulrichpembrokescott@gmail.com